Live email support is available Monday to Friday. Emails & web form submissions received before midday are replied to same day. After midday, we may not be able to get back to you before the next working day. We are closed at weekends & on all public holidays.
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Live telephone support is available Monday to Friday from 6.00am to 12.00pm.

When lines are busy or closed, you can leave a message. Messages received before midday are responded to same day. After midday, we may not be able to get back to you before the next working day. We are closed at weekends & on all public holidays.

We are a small team of payroll professionals that can advise you on all statutory payroll matters for employers of nannies, carers, personal assistants as well as domestic and nursery staff. First established in 2005 we process 1000's of payslips each year.

Your first year of service includes three months free. The standard₁ annual fee of £150 (per employee) is discounted by 3 months for your first year/employee. Any months unused can be transferred to a replacement employee(s) at no cost, at anytime during your annual contract. We are aware that some other payroll companies charge over £300 per annum and accountants at least twice that. So you may ask how can we offer a fully comprehensive payroll solution for small employers at such a competitive cost?

  1. Our online support team enable us to reduce running costs & keep our prices low.
  2. By agreeing to a fixed term₂ contract of 12 consecutive months you benefit from a complete, yet low cost payroll solution.
  3. We do not pay commissions for referrals to employee's, nanny or care agencies, who work with some other payroll companies.
  4. We are an electronic only service which is by design paperless and as such environmentally friendly. This further keeps our cost down, which we are pleased to pass on to you in our low fees.
₁ AML & Electronic ID check is required for new clients.
₂ Monthly pay as you go option is available after your first 12 months for short term extensions.

The online payroll team will provide you super fast and accurate payroll support Monday to Friday from 6.00am to 12.00pm. Online submissions & emails received before midday are responded to same day. After midday, we may not be able to get back to you before the next working day. We are closed at weekends, all public holidays & the three normal work days between Christmas & New Year.

The telephone support line is open Monday to Friday from 6.00am to 12.00pm to take your calls. When lines are busy, you can leave a message. Messages received before midday are responded to same day. After midday, we may not be able to get back to you before the next working day. We are closed at weekends & on all public holidays. When lines are closed, please send a priority email to the support team. All incoming & outgoing calls are recorded for training, audit & monitoring purposes.

Tax Nanny Payments
Helpline Number
Customer Service: 0208 0505 892
Registered Office: 07424564 UK
Our standard method for service payments is by bank transfer, and we provide these details when a renewal payment is due. We also use Worldpay to securely process any online payments.

There are no complicated log in portals for you to download payslips. Each month, we email you & your employee if option is selected (password protected) the monthly payslip which shows all the calculations and deductions. You can advise us either an agreed net or gross salary. You can make unlimited changes (see below) to data or the salary anytime before the RTI is filed, add overtime, make deductions for unpaid days etc. You are only thereafter required to make the NET payment to your employee each month.

We will also email you every quarter your P30 employers payslip. This shows the total amount to pay HMRC. We calculate and deduct student loans, as well as process sick pay (SSP) or maternity pay (SMP) and we issue a P45 when your employee leaves as well as a P60 at the end of the year, all of which is included in our annual fee! To see a detailed list of our service provision click here.

You can make payroll changes at anytime using the online form.  Data received before midday (M-F) will be processed the same day. When the support team are not online, close the pop up & complete the data, which will then be actioned the next working day (M-F). If you submit any changes after midday M-F or at the weekend, they will be processed on the following Monday.

If you advise variable hours monthly, you can advise us anytime before 10am of the last week day in the month. If you advise monthly these are filed on production to HMRC. If your payroll is auto produced at the start of each month, you will have up to 10am of the last week day (ex-public holidays) to make a change for a current month. If you miss the deadline, don't worry, just make any changes or adjustments in a future month.

We can produce your payroll and issue the payslips the same day (who else does this?) If you do not have a PAYE scheme you must first register with HMRC, who will then post you your PAYE and accounts office references, please note this can take 7-14 days. If you need help with registering for a PAYE scheme, just call us and we can help you do this.

We have appointed a pension & auto enrolment specialist within our organisation, and are able to seamlessly integrate with NEST (Nest is the workplace pension scheme set up by the government.) into our payroll service to offer you both a fully managed support option and a general data support option for all other pension providers - see HERE

Where, when and how do I pay the tax and NI to HMRC? Full details of the various methods and which office to pay can be found here. Each month or quarter (default is per quarter) we will email you a P30 advice note. This is the total amount of tax & NI (plus student loan if in force) that is payable to HMRC for that period. Payment of PAYE deadlines to HMRC are the 22nd of the following month as per below. You can pay HMRC by bank transfer or set up a direct debit. It is your responsibility to pay HMRC on time, but if selected we can send you a text reminder each payment period to help you remember.

April payslip (Month 1) is payable between 6th and 22nd May.
May payslip (Month 2) is payable between 6th and 22nd June.
June payslip (Month 3) is payable between 6th and 22nd July.
Month 3 is also Quarter 1 March payslip (Month 12) payable between 6th and 22nd April...etc

We are registered with the government gateway. We have submitted online FPS & EPS since RTI started. (...actually before, as we provided a pilot scheme with HMRC) RTI is filed each month instead of filing data to HMRC only once a year. The payroll data will be sent to HMRC each time a payslip is produced if you advise monthly, or last working weekday if auto produced. We are a file only (RTI) payroll bureau.  As you are the registered employer, HMRC will write direct to you. We do not act as your HMRC agent or correspondence address. This is because we do not need access to your personal tax data and it is more appropriate for you, the employer, to hold all the important HMRC data. If you receive any communications from HMRC that we need to be informed of, you just provide us the data using the online form.